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CUSTOMER CARE

We're just like you.

We want good product without being ripped off. 

We want to know that our product is being put to use and is living up to the quality promise we provide. We've ordered from those cheap sites and almost had to laugh when we finally got the product that was SO terrible, that we laughed about the gullible moment we had in purchasing an alarm clock for $4. We strive to be genuine people, and we are working towards figuring out fair prices for you, but also for us. We are also big fans of communication, so please, we want you to feel like a part of the family. Have a review you want to post? PLEASE, post it. Have a critique or a suggestion to better improve our product? OH MY GOODNESS, we would be so thankful for the opportunity to learn. Please Email us anytime. 

 

We want you to feel comfortable to Email us about ANYTHING. Faulty product? Shipping mishap? Product suggestion? Go ahead and click the button below, and save us to your contact list, we might as well make this relationship official. 

PAYMENT METHODS

- Etransfer

-Stripe (major credit cards)
- PAYPAL

- Offline Payments 

PRIVACY & SAFETY

BEFORE USING OUR SITES, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy is applicable to Three Peaks Creations and sets out our policy on the gathering and use of information on this site and our other social media sites (Instagram and Facebook). Three Peaks Creations is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. Three Peaks Creations complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.


There may be links from our site to other web sites; note that this Privacy Policy applies only to our site and not to websites of other companies or organizations to which our site may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third-party websites are provided as a convenience and are for informational purposes only. Three Peaks Creations does not endorse and is not responsible for, these linked websites.


Although you are not required to register to access our site, you may be asked to provide us with personal information when you visit certain sections of our site. Your use of our site signifies your acknowledgment and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our site. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.

COLLECTION OF PERSONAL INFORMATION

Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.


We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms, and the like. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest, or to resolve complaints or concerns.

HOW DOES THREE PEAKS CREATIONS USE INFORMATION GATHERED ABOUT ONLINE VISITORS?

Before forwarding us any personal information, please be advised that any information gathered on our site may be used in the aggregate for research and development relating to our site and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our site(s) to your needs by collecting information about your preferences through tracking of patterns page views on our site; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

PROMOTIONAL AND INFORMATIONAL OFFERS

With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by Three Peaks Creations provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. Three Peaks Creations uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.

DISCLOSURE OF INFORMATION

Three Peaks Creations will not disclose personal information that you provide on its site to any third parties other than to a Three Peaks Creations agent except i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case Three Peaks Creations may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different from those that apply in Canada.

COOKIES

Three Peaks Creations, in common with many website operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the site may not function properly if you do so.

PROTECTION OF CHILDREN ONLINE

Three Peaks Creations considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our site or help-seeking information lines.

ADDITIONAL TERMS FOR CERTAIN WEBSITES

The following additional information applies to our site and social media platforms that require registration. Generally, you are not required to provide personal information as a condition of using our site, except as may be necessary to provide you with a product or service that you have requested. 

PROTECTION OF INFORMATION:

Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. Three Peaks Creations applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information:

The personal information you share with us is stored on our database servers at Three Peaks Creations data centers or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

POLICY CHANGE:

If we alter our Privacy Policy, any changes will be posted on this page of our site so that you are always informed of the information we collect about you, how we use it, and the circumstances under which we may disclose it.

ACCEPTANCE OF OUR PRIVACY POLICY:

By using this site or any other Three Peaks Creations or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the site. By submitting your information, you agree that it will be governed by our Privacy Policy.

REFUNDS & RETURNS POLICY

First of all, if this topic is even coming up, that means you purchased somethng from us, so THANK YOU. 

We strive to give you great quality products with unforgettable customer service, and as a small business we are SO thankful for your support. However, we know, life happens and some hiccups may come up along the way. So here are some things we think you would like to know:

-you can ALWAYS cancel an order before it has been shipped and we will refund you 100% of your order

-we are striving to offer 100% customer satisfaction. Meaning, email us and we will do our best to make things right. 

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